With the latest news of Air France launching a business class seat with a door, and doors becoming “the norm” for new business class setups, it’s high time to explore a key question in branding and expectation.
What sounds better to you: a seat, or a suite? Chances are, you’ve picked the latter.
When I think seat, I think car, restaurant or train.
When I think suite, I think four seasons, infinity pool and a big heavenly bed.
Attracting corporate dollars and well heeled travelers is a lot easier when something sounds incredible, without even seeing it, and lately – that’s precisely what airlines are banking on – even when it’s unwarranted.
So, what makes a business class seat into a business class suite, anyway?
In March of 2017, Qatar Airways did what no other airline had ever fathomed.
With the Qsuite, they put a real door onto a business class seat, thus transforming it into a private space, rather than a quasi-bed. Previously, the privilege was exclusively reserved for first class travelers, and even then, doors were only found on a select few airlines.
Think: Emirates, Etihad, Singapore, Asiana and Air France.
By putting a door onto a fully customized business class seat, Qatar Airways coined the phrase ‘Qsuite’ to distinguish the product.
After all, it ticked all the same boxes every other airline who used the term suite had used in first class, including a fully flat bed, privacy door and high definition entertainment systems with over 20” high-def screens.
Naturally, jaws dropped, people were flabbergasted and it wasn’t long before other airlines figured that a door might be a great idea for their seats too.
You can now also find business class “suites” with doors on Delta, ANA, Air France, British Airways and JetBlue. American is rumored to be adding them, as well. Virgin Atlantic sort of has one, but it also sort of doesn’t.
But How High?
Take for example the Qatar Airways ‘QSuite’ and British Airways ‘Club Suite’. In one, you genuinely cannot see another soul seated on the plane while you are seated or sleeping, whereas from the British Airways Club Suite, you absolutely can.
I’d say ANA offers the best door of any airline in business class, for what it’s worth.
In my opinion, if the door isn’t high enough to cover the sightline of someone of above average height, it’s not really serving all that much purpose, unless you’re laying down in the seat.
It could be said that it’s useful for doing work and protecting company secrets, but that’s quite a reach, even for a marketing guru. If anything, it just helps keep the seat mate across the aisle from seeing your butt crack, if you sleep sideways.
Storage Space Counts Too
At least to me, the concept of a suite is a self contained space, where you don’t need anything from the outside world, or at least the lovely crew serving you on the flight.
Obviously, there’s the whole food element, but for this criterion, it’s more about the ability to have all your belongings, bags and electronics in arms reach, without needing to go up into the overhead bins or open your door.
God forbid, you see another passenger on board!
The new business class suite, which debuted in August of 2019 features enough space for two passengers to sit on the seat, which means a backpack and other goodies have plenty of space to stay within eyesight.
First World Problems And Marketing Bluffs
One thing is for certain in aviation: people love the term “suite” in product marketing, whether it’s warranted or not. Airlines are quickly swapping the word seat for suite wherever possible.
Let’s just hope that the “seats” actually feature the doors with enough height, the storage with enough space and the high end electronics and bells and whistles to fully deserve the lofty title.